Instead of taking the usual route to Malaysia, we opted to go to Indonesia for our side trip this time. There were several islands to choose from. We chose Batam. It is the nearest Indonesian island to Singapore, and is just an hour away.
When I was reading some blogs about Batam, I stumbled across one travel agency which got a lot of positive feedback. I checked their website and saw an array of tour packages being offered. I was a bit hesitant, so I sent a simple inquiry first. To my surprise, I received a response shortly thereafter. It was a prompt and direct answer to my question. I was impressed. I know this is little to consider, but this makes a difference for me. I continued exchanging messages (this time on their chatbox) about the package I was interested about, and satisfactorily got the information I wanted. I deposited the cash payment the day after. I received the voucher thru email in less than 24 hours.
Fast forward to January 20, the day of the trip.
We were greeted by a friendly tour guide at the ferry terminal and was escorted to the van. It served as our transportation around the small town. All in all, everything went well according to plans. We finished almost everything in the itinerary earlier than expected so we requested to depart early, too. After a few discussions, we were given brand new set of tickets. I was pretty satisfied.
That is why I am recommending this agency to anyone who is going to Singapore and any of the nearby countries. For more information, you may read through their website at http://traveldelight.biz/